Last Updated: December 22, 2025

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This Privacy Policy explains how Yana (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use yanabooking.com (the “Website” or “Platform”).

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By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue your use of the Platform.

We follow generally accepted privacy principles, including transparency, purpose limitation, and reasonable administrative, technical, and physical safeguards to protect personal information.

 

1. Our Role & Important Disclaimers

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We Are Not a Health Care Provider

Yana is not a health care provider and does not provide medical advice, diagnosis, treatment, or any licensed health service. We do not provide medical advice, diagnosis, treatment, or clinical services of any kind.

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We Do Not Provide Medical Advice

Content on the Platform is for informational purposes only and should not be considered medical advice. In a medical emergency, call 911 or local emergency services immediately.

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Providers Are Independent Third Parties

Clinics, hospitals, and medical professionals (“Providers”) listed on the Platform are independent. Yana does not control, supervise, or guarantee their professional practices, services, or decisions.

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Any health information you choose to send to a Provider through the Platform is governed by the Provider’s own privacy policies and legal obligations, not by Yana.

 

2. What Information We Collect

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We collect information in three categories:

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A. Information You Provide Directly

• Name

• Contact information including email address or phone number 

• Age 

• Country/region of residence

• Travel details (dates, preferences, budget, urgency of travel)

• Messages or inquiries sent to Providers

• Sensitive information you voluntarily submit, including medical history, symptoms, past treatments, and photos
   

Important: You decide what health information to share. Yana does not request or store medical records unless voluntarily submitted by you.

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B. Information Collected Automatically

• IP address

• Device type and browser

• Website interactions (pages viewed, time spent, links clicked)

• Cookies and similar tracking technologies

• Approximate geolocation (based on IP)
   

C. Information From Third Parties

• Providers may contact us with updates about bookings or communications.

• Payment processors may share limited transaction data (never full credit card numbers).

• If you connect via social login, we may receive basic profile info (depending on your permissions).

 

3. How We Use Your Information

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We use personal information for the following purposes:

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To Provide Our Services

• Connecting you with Providers

• Responding to your inquiries

• Facilitating bookings or consultations

• Matching you to relevant clinics or procedures

• Operating and maintaining the Platform
   

To Improve the Platform

• Analyzing website performance

• Personalizing content

• Enhancing user experience
   

For Communication

• Sending confirmations and updates

• Responding to questions

• Providing information you request
   

For Legal, Security, or Compliance Purposes

• Preventing fraud or misuse

• Enforcing our Terms of Service

• Meeting legal obligations
   

We never sell your personal information.

 

4. How We Share Your Information

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Yana may share information in the following limited situations:

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A. With Providers (at Your Direction)

When you submit a form, booking request, or inquiry, we may share the information you include with the chosen Provider.

Providers may store, use, or disclose this information under their own policies and legal obligations.

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B. With Service Providers

Trusted third parties that support our operations, including:

• Hosting providers

• Email delivery services

• Analytics companies

• Payment processors

• Customer support tools
   

These parties may access information only to perform tasks on our behalf.

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C. Business Transfers

If Yana undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

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D. Legal Obligations

We may disclose information to comply with laws, regulations, or court orders, or to protect our rights, property, or safety.

 

5. International Transfers

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Your information may be processed or stored outside your province, state, or country, including in jurisdictions with different privacy laws.
By using the Platform, you consent to these transfers.

 

6. Cookies & Tracking Technologies

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We use cookies and similar technologies to:

• Remember user preferences

• Improve website performance

• Measure traffic and analytics

• Support advertising or remarketing (if enabled)
   

Users can modify browser settings to reject cookies, though some features may not function properly.

 

7. How We Protect Your Information

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While no system is 100% secure, Yana uses industry-standard safeguards, including:

• Encrypted data transmission (SSL/TSL)

• Restricted employee access

• Regular security reviews
   

You are responsible for maintaining the security of your own devices.

 

8. Your Rights

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Depending on your location, you may have rights to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent where applicable

• Request deletion of your account or personal data, subject to legal limitations

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Requests may be submitted by email to info@yanabooking.com. We may require verification of identity before responding.

We may need to verify your identity before fulfilling certain requests.

 

9. Children’s Privacy

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The Platform is not intended for individuals under age 18.
 

We do not knowingly collect personal information from minors.

If you believe a child has provided us information, contact us immediately.

 

10. Retention of Information

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We retain personal information only as long as necessary to:

• Provide services

• Meet legal or accounting requirements

• Resolve disputes
   

You may request deletion at any time, subject to legal limits.

 

11. Third-Party Websites

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The Platform may link to third-party sites or services.
Yana is not responsible for the privacy practices of these third parties.
We encourage you to read their privacy policies before sharing information with them.

 

12. Updates to This Policy

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We may update this Policy periodically.
The “Last Updated” date will reflect the most recent revision.
Material changes may be communicated via website notice or email.

 

13. Contact Us

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For questions about this Privacy Policy or your personal information, contact us at info@yanabooking.com.